Returns Policy

You may return most new, unopened items within 7 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

If on receiving your order and you are not delighted with your purchase, let us know within 5 Working days and we will gladly accept the return and provide you with a refund, provided the item is in its original condition and original packaging. Items may be returned to 201 Corlett Drive, Bramley. If you have used a product and found it to be damaged or faulty we will collect the product at our expense and either replace, refund or repair the item, depending on the circumstance.

You should expect to receive your refund within one weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (3 to 5 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Most stock items are sourced directly from the supplier. Information of each product automatically pulls into the Office Gear website from the Supplier's website or Database. This may cause errors on quanitites or pricing. If any errors occur, an alternative item will be offered or a refund will be supplied. 

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

We can ship to virtually any address in Africa . Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

 

STORE PICKUP  201 Corlett Drive Branley Johannesburg 

 

• Orders can be picked up Monday - Thursday, from 8pm - 4pm. An email will be sent when your order is ready for pickup.

LOCAL DELIVERY

• During checkout, enter your address and choose the ship option. Click the "continue to shipping" button. Local delivery is available for addresses within Gauteng Province . 
• Orders Over R500 Ship Free
• Order under R500 will incur a Delivery Fee on checkout.

National Delivery

• Most  orders outside of Gauteng will incur a Delivery Charge.
• Free Delivery can arranged on Large Orders.